PRIVACY POLICY and Cookie Policy of Bed and Breakfast Casa Traca

This Privacy Policy applies to all personal data that Bed and Breakfast Casa Traca processes of its guests. privacy policy Casa Traca Bed and Breakfast Central Portugal

If you book a stay at Bed and Breakfast Casa Traca, or provide personal data to Bed and Breakfast Casa Traca for any other reason, you explicitly give permission to process your personal data in line with this Privacy Policy.
Therefore, I also recommend that you read through the Privacy Policy and keep it for your own records.

Bed and Breakfast Casa Traca cares deeply about your privacy. I therefore only process data I need for (improving) my services and treat the information I have collected about you with care. I never make your data available to third parties for commercial purposes.

This privacy policy applies to the use of the website and the services accessed on it by Bed and Breakfast Casa Traca. The effective date for the validity of these terms and conditions is 22-11-2022, with the publication of a new version the validity of all previous versions expires.

Bed and Breakfast Casa undertakes to comply with the Regulation (EU) 2016/679 of the European Parliament and of the Council of April 27, 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data and repealing Directive 95/46/EC (General Data Protection Regulation) and the Implementing Act of the General Data Protection Regulation.

This privacy policy describes what information about you is collected by me, what this information is used for, and with whom and under what conditions, if any, this information may be shared with third parties. I also explain to you how I store your data and how I protect your data from misuse and what rights you have regarding the personal data provided to me.

If you have any questions about this privacy policy you can contact me, you can find the contact information at the end of this privacy policy.

About data processing

Below you can read how we process your data, where we store it, which security techniques we use and to whom the data can be accessed.

I chose SitiWeb.co.uk for my web hosting. Personal information that you make available to me for the purpose of my services will be shared with this party. SitiWeb has access to your data to provide me with (technical) support, they will never use the data for any other purpose.

SitiWeb is required by the agreement I have with them to take appropriate security measures regarding your privacy. These security measures include the use of SSL encryption and a strong password policy. Regular backups are made to prevent loss of data.

Web hosting SitiWeb

We purchase web hosting and e-mail services from Sitiweb.co.uk. Sitiweb.co.uk processes personal data on my behalf and does not use the data for its own purposes. However, this party may collect metadata about the use of the services. These are not personal data. Sitiweb.com has taken appropriate technical and organizational measures to prevent the loss and unauthorized use of personal data. Sitiweb.com is bound to secrecy under the agreement.

E-mail and mailing lists Laposta

I also use the services of Sitiweb.co.uk for my regular business e-mail traffic. Sitiweb.com has taken appropriate technical and organizational measures to prevent the loss and unauthorized use of personal data. Sitiweb.com is bound to secrecy under the agreement.

For sending newsletters and free downloads, I use Laposta. Laposta processes personal data on my behalf and does not use the data for its own purposes. However, this party may collect metadata about the use of the services. These are not personal data.

Beds24

For processing reservations and guest administration, I use Beds24. This channel manager has extensive personal data security so that your data cannot reach third parties. Beds24 is bound to confidentiality under my agreement with them and may not share data with third parties without express consent from you and me.

Purpose of data processing

General purpose of processing

I use the data solely for the purpose of providing my services. That is, the purpose of the processing is always directly related to your stay at Bed and Breakfast Casa Traca in Arganil. I do not use your data for (targeted) marketing. If you share data with me and I use this data to contact you – other than at your request – at a later time, I ask your explicit permission to do so.

Your information will not be shared with third parties other than to meet accounting and other administrative obligations. These third parties are all bound to confidentiality by virtue of the agreement between them and us or an oath or legal obligation.

Automatic data processing

Data automatically collected by this website is processed for the purpose of further improving my services. This data (for example, your IP address, web browser and operating system) is not personal data.

Cooperation in tax or criminal investigations

Where appropriate, Portugalore may be required by law to share your data in connection with government tax or criminal investigations. In such a case, we are forced to share your data, but we will oppose it within the possibilities provided by law.

1. Responsible

Responsible for the processing of personal data is:
Bed and Breakfast Casa Traca , Sitio Rossio Habt, 3300-124, Valbona, Portugal, casatraca@hotmail.com, telephone number +351 235 010 057

2. Which data is processed Bed and Breakfast Casa Traca and for what purpose

2.1 In the context of your stay, the following personal data will be processed:

  • first and last name, date of birth, place of birth, gender
  • address details, possibly postal address
  • telephone number (s), e-mail address (es)
  • Passport data

2.2 Bed and Breakfast Casa Traca processes the personal data referred to in 2.1 for the following purposes:

  1. a) your name, address, telephone number and e-mail address – used for contact about the provision of the information requested by you and also for handling the information obtained from you,
  2. b) your name, address, telephone number and e-mail address – used for registering the bookings and also for the correction administrative processing thereof,
  3. c) your name, address and telephone number – used for sending invitations and also for information about services and activities of Bed and Breakfast Casa Traca;
  4. d) Your name, address details, passport details – used for correct handling with the Portuguese authorities being the Finanças and the SEF, the tax authorities and the immigration authorities. The data will be kept for as long as Portuguese law requires.
  5. e) your name and bank account number – used to process payments for services purchased.

2.3 Your name, email address and telephone number will be used up to two years after the end of the agreement to ask you about your experiences with Bed and Breakfast Casa Traca. We also use this to inform you about the developments of Bed and Breakfast Casa Traca.

Special and/or sensitive personal data that we process
Our website and/or service does not intend to collect information about website visitors who are under the age of 16. Unless they have permission from parents or guardians. However, we cannot verify whether a visitor is over 16. We therefore encourage parents to be involved in their children’s online activities to avoid collecting data about children without parental consent. If you believe we have collected personal information about a minor without such consent, please contact us at info@casatraca.com and I will remove this information.

3. Retention periods

Bed and Breakfast Casa Traca processes and stores your personal data for the duration of your stay up to a maximum of two years after this stay. However, or as long as Portuguese law requires this regarding the retention of administrative data for the tax authorities and foreigners’ authorities. We then subsequently destroy the personal data.

4 . Security measures and processors

4.1 Bed and Breakfast Casa Traca has taken appropriate technical and organizational measures to protect your personal data.

4.2 Bed and Breakfast Casa Traca does not use the services of third parties for the processing of personal data.

4.3 We share your data with third parties only if this is necessary for the proper execution of the reservation We share data only after obtaining permission for this.

4.4 Bed & Breakfast Casa Traca uses the services of Sitiweb.nl and SIDN.nl for hosting and domain registration. Both parties have taken appropriate measures to ensure secure storage of your personal data. These are exclusively automated systems where no personal action comes between them.

5. Right of inspection, removal and requests for complaints

5.1 Via the administration of Bed and Breakfast Casa Traca you can submit a request to view, receive, change or delete your personal data. Bed and Breakfast Casa Traca will process your request and inform you within one month of receipt

5.2 If you wish to object to the (further) processing of your personal data as referred to in Article 2, you can also contact the administration.

5.3 If you have complaints about the way Bed and Breakfast Casa Traca processes your personal data or handles your requests, you can contact us by email: casatraca@hotmail.com and ask for the complaints book.

5.3 a. Even if there are other complaints that cannot be resolved with Casa Traca, you can ask for the complaints book or livro de reclamaçoes (ID number 883260 | ASAE 6119)

5.4 Any other questions or comments about this Privacy Policy can also be directed to our administration casatraca@hotmail.com

5.5 If you cannot reach a mutual agreement with Casa Traca, you can also contact CNIACC Centro de Portugal.

5.6. We would also like to inform you that you have the possibility to file a complaint with the national Portuguese regulator, the“Comissão Nacional de Proteção de Dados (CNPD)“.

6. Amendments

This Privacy Policy is subject to change. The changes will be announced via the Website. We advise you to regularly view the Privacy Policy.

Drawn up May 1, 2018

Addition 1; the date June 15, 2018

7. Cookies

We use cookies for the best possible operation of this website. In this statement we first explain what cookies are. We will then discuss which cookies we use and why we use them.

What are cookies
A cookie is a file that is sent by a website (in this case www.casatraca.com). Your browser then places this on your computer’s hard drive. There is then a cookie on the hard disk. When you next visit the website again, the stored information, which is contained in the cookie, can be sent back to this website.

Google Analytics
Our website places cookies from Google. They will analyze the information that Google receives from the cookie. This information is anonymised as much as possible. Google will only share the information obtained with third parties when they are legally obliged to do so. Also insofar as third parties process the information on behalf of Google. She, Google, has also not received permission from us to use information for other Google services. Google is an American company and therefore stores the information it collects in American servers. For more information about the policy of Google Analytics, see the Google website.

Social Media buttons
The various social media channels often use codes with which they place cookies via the site. These social media channels collect information that they can obtain through the cookies. Read the privacy statements of the social media channels used by B&B Casa Traca to know what they do with the collected information.

Disable and delete
You can disable or delete cookies. For this you have to go to the settings of your browser. Are you stuck? Then use the browser’s help function.

8. Google Analytics

We would like insight into the use of the website in order to be able to optimize it for use. We sometimes use Google Analytics for this. This service analyzes the data of website visitors. An IP address is not visible and therefore cannot be traced back to a person to us. Google Analytics also has a policy that can be found online.

9. Social Media Channels

B&B Casa Traca uses various social media channels, firstly namely: Facebook and Instagram. Second, to a lesser extent also from Twitter and LinkedIn and also from Google Plus. To make it as easy as possible for the customer, B&B Casa Traca uses buttons, links and / or contact forms. These social media channels also collect information. To clarify what happens to the data, the privacy statement of the social media channels can provide a definitive answer.

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