{"id":6541,"date":"2021-02-23T16:53:17","date_gmt":"2021-02-23T15:53:17","guid":{"rendered":"https:\/\/casatraca.com\/?page_id=6541"},"modified":"2023-03-14T19:51:42","modified_gmt":"2023-03-14T18:51:42","slug":"resolucao-alternativa-de-litigios","status":"publish","type":"page","link":"https:\/\/casatraca.com\/pt-pt\/resolucao-alternativa-de-litigios\/","title":{"rendered":"Resolu\u00e7\u00e3o Alternativa de Lit\u00edgios"},"content":{"rendered":"<p><div class=\"fusion-fullwidth fullwidth-box fusion-builder-row-1 fusion-flex-container nonhundred-percent-fullwidth non-hundred-percent-height-scrolling\" style=\"--awb-border-radius-top-left:0px;--awb-border-radius-top-right:0px;--awb-border-radius-bottom-right:0px;--awb-border-radius-bottom-left:0px;--awb-flex-wrap:wrap;\" ><div class=\"fusion-builder-row fusion-row fusion-flex-align-items-flex-start fusion-flex-content-wrap\" style=\"max-width:1248px;margin-left: calc(-4% \/ 2 );margin-right: calc(-4% \/ 2 );\"><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-0 fusion_builder_column_1_1 1_1 fusion-flex-column\" style=\"--awb-bg-size:cover;--awb-width-large:100%;--awb-margin-top-large:0px;--awb-spacing-right-large:1.92%;--awb-margin-bottom-large:20px;--awb-spacing-left-large:1.92%;--awb-width-medium:100%;--awb-order-medium:0;--awb-spacing-right-medium:1.92%;--awb-spacing-left-medium:1.92%;--awb-width-small:100%;--awb-order-small:0;--awb-spacing-right-small:1.92%;--awb-spacing-left-small:1.92%;\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-justify-content-flex-start fusion-content-layout-column\"><div class=\"fusion-title title fusion-title-1 fusion-title-text fusion-title-size-two\" style=\"--awb-margin-top-small:10px;--awb-margin-right-small:0px;--awb-margin-bottom-small:10px;--awb-margin-left-small:0px;\"><div class=\"title-sep-container title-sep-container-left fusion-no-large-visibility fusion-no-medium-visibility fusion-no-small-visibility\"><div class=\"title-sep sep-double sep-solid\" style=\"border-color:#e2e2e2;\"><\/div><\/div><span class=\"awb-title-spacer fusion-no-large-visibility fusion-no-medium-visibility fusion-no-small-visibility\"><\/span><h2 class=\"fusion-title-heading title-heading-left\" style=\"margin:0;\">Resolu\u00e7\u00e3o Alternativa de Lit\u00edgios (RAL) | Livro de Reclama\u00e7\u00f5es Electr\u00f3nico (LRE) | Aviso ao consumidor<\/h2><span class=\"awb-title-spacer\"><\/span><div class=\"title-sep-container title-sep-container-right\"><div class=\"title-sep sep-double sep-solid\" style=\"border-color:#e2e2e2;\"><\/div><\/div><\/div><div class=\"fusion-text fusion-text-1\"><p>De acordo com a Lei n.144\/2015, de 8 de Setembro de 2015, divulgamos todas as Entidades para Resolu\u00e7\u00e3o Alternativa de Lit\u00edgios que podem ser contactadas em caso de conflito, na compra de um produto ou servi\u00e7o referenciado neste website.<br \/>\nDe referir, que quando necess\u00e1ria, esta solu\u00e7\u00e3o comparada com a via judicial \u00e9, normalmente, mais r\u00e1pida, menos protocolar e menos dispendiosa.<br \/>\nDesta forma, se ficou insatisfeito e pretende expor a sua situa\u00e7\u00e3o poder\u00e1 faz\u00ea-lo contactando uma Entidade de <a href=\"https:\/\/www.consumidoronline.pt\/en\/\" target=\"_blank\" rel=\"noopener\">Resolu\u00e7\u00e3o Alternativa de Lit\u00edgios<\/a><\/p>\n<\/div><\/div><\/div><\/div><\/div><div class=\"fusion-fullwidth fullwidth-box fusion-builder-row-2 fusion-flex-container nonhundred-percent-fullwidth non-hundred-percent-height-scrolling\" style=\"--awb-border-radius-top-left:0px;--awb-border-radius-top-right:0px;--awb-border-radius-bottom-right:0px;--awb-border-radius-bottom-left:0px;--awb-flex-wrap:wrap;\" ><div class=\"fusion-builder-row fusion-row fusion-flex-align-items-flex-start fusion-flex-content-wrap\" style=\"max-width:1248px;margin-left: calc(-4% \/ 2 );margin-right: calc(-4% \/ 2 );\"><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-1 fusion_builder_column_1_1 1_1 fusion-flex-column\" style=\"--awb-bg-size:cover;--awb-width-large:100%;--awb-margin-top-large:0px;--awb-spacing-right-large:1.92%;--awb-margin-bottom-large:20px;--awb-spacing-left-large:1.92%;--awb-width-medium:100%;--awb-order-medium:0;--awb-spacing-right-medium:1.92%;--awb-spacing-left-medium:1.92%;--awb-width-small:100%;--awb-order-small:0;--awb-spacing-right-small:1.92%;--awb-spacing-left-small:1.92%;\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-justify-content-flex-start fusion-content-layout-column\"><div class=\"fusion-title title fusion-title-2 fusion-title-center fusion-title-text fusion-title-size-three\" style=\"--awb-margin-top-small:10px;--awb-margin-right-small:0px;--awb-margin-bottom-small:10px;--awb-margin-left-small:0px;\"><div class=\"title-sep-container title-sep-container-left\"><div class=\"title-sep sep-double sep-dotted\" style=\"border-color:#e2e2e2;\"><\/div><\/div><span class=\"awb-title-spacer\"><\/span><h3 class=\"fusion-title-heading title-heading-center\" style=\"margin:0;\"><strong>Entidades de Resolu\u00e7\u00e3o Alternativa em caso de Lit\u00edgios:<\/strong><\/h3><span class=\"awb-title-spacer\"><\/span><div class=\"title-sep-container title-sep-container-right\"><div class=\"title-sep sep-double sep-dotted\" style=\"border-color:#e2e2e2;\"><\/div><\/div><\/div><div class=\"fusion-text fusion-text-2\"><ul>\n<li><strong>Centro de Arbitragem de Conflitos de Consumo do Vale do Ave \/ Tribunal Arbitral<\/strong><br \/>\n\u00c1rea geogr\u00e1fica de abrang\u00eancia \u2013 contratos celebrados nos munic\u00edpios de:\u00a0<strong>Cabeceiras de Basto<\/strong>, Celorico de Basto, Fafe, Felgueiras, Guimar\u00e3es, Mondim de Basto, P\u00f3voa de Lanhoso, P\u00f3voa de Varzim, Santo Tirso, Trofa, Vieira do Minho, Vila do Conde, Vila Nova de Famalic\u00e3o, Vizela.<br \/>\n<strong>E-mail:<\/strong><a href=\"mailto:triave@gmail.com\"><em>triave@gmail.com<\/em><\/a><br \/>\n<strong>Web:<\/strong>\u00a0<a href=\"http:\/\/www.triave.pt\/\" target=\"_blank\" rel=\"noopener\" data-schema-attribute=\"mentions\">https:\/\/www.triave.pt<\/a><\/li>\n<li><strong>CNIACC \u2013 Centro Nacional de Informa\u00e7\u00e3o e Arbitragem de Conflitos de Consumo<\/strong><br \/>\nCompet\u00eancia gen\u00e9rica<br \/>\n<strong>E-mail:<\/strong><a href=\"mailto:cniacc@unl.pt\"><em>cniacc@unl.pt<\/em><\/a><br \/>\n<strong>Web: <a href=\"https:\/\/www.cniacc.pt\/pt\/\" target=\"_blank\" rel=\"noopener\">https:\/\/www.cniacc.pt\/pt\/<\/a><\/strong><\/li>\n<li>Mais informa\u00e7\u00f5es em \u2013 Portal do Consumidor \u2013\u00a0<a href=\"http:\/\/www.consumidor.pt\/\" target=\"_blank\" rel=\"noopener\" data-schema-attribute=\"about\">consumidor.pt<\/a><\/li>\n<li><strong>Centro de Informa\u00e7\u00e3o, Medi\u00e7\u00e3o e arbitragem de Conflitos de Consumo do Algarve<\/strong><br \/>\n\u00c1rea geogr\u00e1fica abrangida \u2013 contratos celebrados no Distrito de Faro<br \/>\n<strong>E-mail:<\/strong><a href=\"mailto:apoio@consumidoronline.pt\"><em>apoio@consumidoronline.pt<\/em><\/a><br \/>\n<strong>Web:<\/strong>\u00a0<a href=\"http:\/\/www.consumidoronline.pt\/\" target=\"_blank\" rel=\"noopener\" data-schema-attribute=\"about\">http:\/\/www.consumidoronline.pt\/<\/a><\/li>\n<li><strong>Centro de Arbitragem de Conflitos de Consumo do Distrito de Coimbra<\/strong><br \/>\n\u00c1rea geogr\u00e1fica abrangida \u2013 contratos celebrados nos munic\u00edpios de: Arganil, Cantanhede, Coimbra, Condeixa-a-Nova, Figueira da Foz, G\u00f3is, Lous\u00e3, Mira, Miranda do Corvo, Montemor-o-Velho, Oliveira do Hospital, Penacova, Penela, Soure, T\u00e1bua, Vila Nova de Poiares.<br \/>\n<strong>E-mail:<\/strong><a href=\"mailto:geral@centrodearbitragemdecoimbra.com\"><em>geral@centrodearbitragemdecoimbra.com<\/em><\/a><br \/>\n<strong>Web:<\/strong>\u00a0<a href=\"http:\/\/www.centrodearbitragemdecoimbra.com\/\" target=\"_blank\" rel=\"noopener\" data-schema-attribute=\"about\">http:\/\/www.centrodearbitragemdecoimbra.com<\/a><\/li>\n<li><strong>Centro de Arbitragem de Conflitos de Consumo de Lisboa<\/strong><br \/>\n\u00c1rea geogr\u00e1fica de abrang\u00eancia \u2013 contratos celebrados na \u00c1rea Metropolitana de Lisboa: Lisboa, Alcochete, Almada, Amadora, Azambuja, Barreiro, Cascais, Lisboa, Loures, Mafra, Moita, Montijo, Odivelas, Oeiras, Palmela, Seixal, Sesimbra, Set\u00fabal, Sintra e Vila Franca de Xira.<br \/>\n<strong>Email:<\/strong><a href=\"mailto:juridico@centroarbitragemlisboa.pt\"><em>juridico@centroarbitragemlisboa.pt<\/em><\/a>\u00a0\/\u00a0<a href=\"mailto:director@centroarbitragemlisboa.pt\"><em>director@centroarbitragemlisboa.pt<\/em><\/a><br \/>\n<strong>Web:<\/strong>\u00a0<a href=\"http:\/\/www.centroarbitragemlisboa.pt\/\" target=\"_blank\" rel=\"noopener\" data-schema-attribute=\"about\">http:\/\/www.centroarbitragemlisboa.pt<\/a><\/li>\n<li><strong>Centro de Informa\u00e7\u00e3o de Consumo e Arbitragem do Porto\u00a0<\/strong>\u00c1rea geogr\u00e1fica de abrang\u00eancia \u2013 contratos celebrados na \u00c1rea Metropolitana do Porto: Arouca, Espinho, Gondomar, Maia, Matosinhos, Oliveira de Azem\u00e9is, Porto, P\u00f3voa de Varzim, Santa Maria da Feira, Santo Tirso, S\u00e3o Jo\u00e3o da Madeira, Trofa, Vale de Cambra, Valongo, Vila do Conde e Vila Nova de Gaia.<br \/>\n<strong>E-mail:<\/strong><a href=\"mailto:cicap@mail.telepac.pt\"><em>cicap@mail.telepac.pt<\/em><\/a><br \/>\n<strong>Web:<\/strong>\u00a0<a href=\"http:\/\/www.cicap.pt\/\" target=\"_blank\" rel=\"noopener\" data-schema-attribute=\"about\">http:\/\/www.cicap.pt<\/a><\/li>\n<li><strong>CIAB \u2013 Centro de Informa\u00e7\u00e3o, Arbitragem e Conflitos do Consumo<\/strong><br \/>\n\u00c1rea geogr\u00e1fica de Amares, Arcos de Valdevez, Barcelos, Braga, Caminha, Esposende, Melga\u00e7o, Mon\u00e7\u00e3o, Montalegre, Paredes de Coura, Ponte da Barca, P\u00f3voa do Lanhoso, Terras do Bouro, Valen\u00e7a, Viana do Castelo, Vila Nova de Cerveira, Vieira do Minho e Vila Verde.<br \/>\n<strong>Email:<\/strong><a href=\"mailto:geral@ciab.pt\"><em>geral@ciab.pt<\/em><\/a><br \/>\n<strong>Web:<\/strong>\u00a0<a href=\"http:\/\/www.ciab.pt\/\" target=\"_blank\" rel=\"noopener\" data-schema-attribute=\"about\">http:\/\/www.ciab.pt<\/a><\/li>\n<li><strong>Centro de Arbitragem de Conflitos de Consumo da Madeira<\/strong><br \/>\n<strong>Email:<\/strong><a href=\"mailto:centroarbitragem.sras@gov-madeira.pt\"><em>sras@gov-madeira.pt<\/em><\/a><br \/>\n<strong>Web:<\/strong>\u00a0<a href=\"http:\/\/www.srrh.gov-madeira.pt\/\" target=\"_blank\" rel=\"noopener\" data-schema-attribute=\"about\">http:\/\/www.srrh.gov-madeira.pt<\/a><\/li>\n<\/ul>\n<\/div><\/div><\/div><\/div><\/div><div class=\"fusion-fullwidth fullwidth-box fusion-builder-row-3 fusion-flex-container nonhundred-percent-fullwidth non-hundred-percent-height-scrolling\" style=\"--awb-border-radius-top-left:0px;--awb-border-radius-top-right:0px;--awb-border-radius-bottom-right:0px;--awb-border-radius-bottom-left:0px;--awb-flex-wrap:wrap;\" ><div class=\"fusion-builder-row fusion-row fusion-flex-align-items-flex-start fusion-flex-content-wrap\" style=\"max-width:1248px;margin-left: calc(-4% \/ 2 );margin-right: calc(-4% \/ 2 );\"><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-2 fusion_builder_column_1_1 1_1 fusion-flex-column\" style=\"--awb-bg-size:cover;--awb-width-large:100%;--awb-margin-top-large:0px;--awb-spacing-right-large:1.92%;--awb-margin-bottom-large:20px;--awb-spacing-left-large:1.92%;--awb-width-medium:100%;--awb-order-medium:0;--awb-spacing-right-medium:1.92%;--awb-spacing-left-medium:1.92%;--awb-width-small:100%;--awb-order-small:0;--awb-spacing-right-small:1.92%;--awb-spacing-left-small:1.92%;\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-justify-content-flex-start fusion-content-layout-column\"><div class=\"fusion-title title fusion-title-3 fusion-title-center fusion-title-text fusion-title-size-three\" style=\"--awb-margin-top-small:10px;--awb-margin-right-small:0px;--awb-margin-bottom-small:10px;--awb-margin-left-small:0px;\"><div class=\"title-sep-container title-sep-container-left\"><div class=\"title-sep sep-double sep-dotted\" style=\"border-color:#e2e2e2;\"><\/div><\/div><span class=\"awb-title-spacer\"><\/span><h3 class=\"fusion-title-heading title-heading-center\" style=\"margin:0;\">Livro de Reclama\u00e7\u00f5es Electr\u00f3nico (LRE)<\/h3><span class=\"awb-title-spacer\"><\/span><div class=\"title-sep-container title-sep-container-right\"><div class=\"title-sep sep-double sep-dotted\" style=\"border-color:#e2e2e2;\"><\/div><\/div><\/div><div class=\"fusion-text fusion-text-3\"><p>De acordo com a Lei n.\u00ba 74\/2017, Artigo 5.\u00ba-B, em que os fornecedores de bens e prestadores de servi\u00e7os devem divulgar nos respetivos s\u00edtios na Internet, em local vis\u00edvel e de forma destacada, o acesso \u00e0 Plataforma Digital, informamos que acesso ao Livro de Reclama\u00e7\u00f5es Electr\u00f3nico deve ser efectuado atrav\u00e9s da liga\u00e7\u00e3o: \u00a0<a href=\"https:\/\/www.livroreclamacoes.pt\/inicio\" target=\"_blank\" rel=\"noopener\">www.livroreclamacoes.pt<\/a> (ID\u00a0 883260 | ASAE 6119)<\/p>\n<\/div><\/div><\/div><\/div><\/div><div class=\"fusion-fullwidth fullwidth-box fusion-builder-row-4 fusion-flex-container nonhundred-percent-fullwidth non-hundred-percent-height-scrolling\" style=\"--awb-border-radius-top-left:0px;--awb-border-radius-top-right:0px;--awb-border-radius-bottom-right:0px;--awb-border-radius-bottom-left:0px;--awb-flex-wrap:wrap;\" ><div class=\"fusion-builder-row fusion-row fusion-flex-align-items-flex-start fusion-flex-content-wrap\" style=\"max-width:1248px;margin-left: calc(-4% \/ 2 );margin-right: calc(-4% \/ 2 );\"><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-3 fusion_builder_column_1_1 1_1 fusion-flex-column\" style=\"--awb-bg-size:cover;--awb-width-large:100%;--awb-margin-top-large:0px;--awb-spacing-right-large:1.92%;--awb-margin-bottom-large:20px;--awb-spacing-left-large:1.92%;--awb-width-medium:100%;--awb-order-medium:0;--awb-spacing-right-medium:1.92%;--awb-spacing-left-medium:1.92%;--awb-width-small:100%;--awb-order-small:0;--awb-spacing-right-small:1.92%;--awb-spacing-left-small:1.92%;\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-justify-content-flex-start fusion-content-layout-column\"><div class=\"fusion-title title fusion-title-4 fusion-title-center fusion-title-text fusion-title-size-three\" style=\"--awb-margin-top-small:10px;--awb-margin-right-small:0px;--awb-margin-bottom-small:10px;--awb-margin-left-small:0px;\"><div class=\"title-sep-container title-sep-container-left\"><div class=\"title-sep sep-double sep-dotted\" style=\"border-color:#e2e2e2;\"><\/div><\/div><span class=\"awb-title-spacer\"><\/span><h3 class=\"fusion-title-heading title-heading-center\" style=\"margin:0;\">Titular<\/h3><span class=\"awb-title-spacer\"><\/span><div class=\"title-sep-container title-sep-container-right\"><div class=\"title-sep sep-double sep-dotted\" style=\"border-color:#e2e2e2;\"><\/div><\/div><\/div><div class=\"fusion-text fusion-text-4\"><p>Declara-se que para efeitos legais o titular deste s\u00edtio de internet \u00e9:<\/p>\n<\/div><\/div><\/div><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-4 fusion_builder_column_1_2 1_2 fusion-flex-column\" style=\"--awb-bg-size:cover;--awb-width-large:50%;--awb-margin-top-large:0px;--awb-spacing-right-large:3.84%;--awb-margin-bottom-large:20px;--awb-spacing-left-large:3.84%;--awb-width-medium:50%;--awb-order-medium:0;--awb-spacing-right-medium:3.84%;--awb-spacing-left-medium:3.84%;--awb-width-small:100%;--awb-order-small:0;--awb-spacing-right-small:1.92%;--awb-spacing-left-small:1.92%;\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-justify-content-flex-start fusion-content-layout-column\"><div class=\"fusion-text fusion-text-5\"><p>Josephina Christina Belinde van der Zwan<\/p>\n<p>Alojamento Local Casa Traca<\/p>\n<p>Sitio Rossio Habt Valbona<\/p>\n<p>3300-124 Valbona<\/p>\n<p>Arganil<\/p>\n<\/div><\/div><\/div><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-5 fusion_builder_column_1_2 1_2 fusion-flex-column\" style=\"--awb-bg-size:cover;--awb-width-large:50%;--awb-margin-top-large:0px;--awb-spacing-right-large:3.84%;--awb-margin-bottom-large:20px;--awb-spacing-left-large:3.84%;--awb-width-medium:50%;--awb-order-medium:0;--awb-spacing-right-medium:3.84%;--awb-spacing-left-medium:3.84%;--awb-width-small:100%;--awb-order-small:0;--awb-spacing-right-small:1.92%;--awb-spacing-left-small:1.92%;\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-justify-content-flex-start fusion-content-layout-column\"><div class=\"fusion-text fusion-text-6\"><p>Registo: 27592\/AL<\/p>\n<p>Email: info@casatraca.com<\/p>\n<p>Telefone: +351 967 479 752<\/p>\n<p>Website: https:\/\/casatraca.com<\/p>\n<\/div><div class=\"fusion-text fusion-text-7\"><h4>Deseja saber mais sobre Resolu\u00e7\u00e3o Alternativa de Lit\u00edgios entre em <a href=\"https:\/\/casatraca.com\/pt-pt\/mais-informacao\/\" data-schema-attribute=\"mentions\">contato conosco<\/a><\/h4>\n<\/div><\/div><\/div><\/div><\/div><\/p>\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":2,"featured_media":5830,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-6541","page","type-page","status-publish","has-post-thumbnail","hentry"],"_links":{"self":[{"href":"https:\/\/casatraca.com\/pt-pt\/wp-json\/wp\/v2\/pages\/6541","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/casatraca.com\/pt-pt\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/casatraca.com\/pt-pt\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/casatraca.com\/pt-pt\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/casatraca.com\/pt-pt\/wp-json\/wp\/v2\/comments?post=6541"}],"version-history":[{"count":0,"href":"https:\/\/casatraca.com\/pt-pt\/wp-json\/wp\/v2\/pages\/6541\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/casatraca.com\/pt-pt\/wp-json\/wp\/v2\/media\/5830"}],"wp:attachment":[{"href":"https:\/\/casatraca.com\/pt-pt\/wp-json\/wp\/v2\/media?parent=6541"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}